Asha99 Terms & Conditions — Know the rules before you play

1. General Terms & Applicability

These Terms & Conditions apply to the asha99 platform and all its services. They are in effect whenever you access asha99 via the website, mobile app, or any other channel.

Asha99 reserves the right to update these Terms & Conditions at any time. Members will be informed of any changes via email or platform notification. Continued use of the service after any update constitutes acceptance of the revised terms.

These Terms & Conditions are published in both English and Bengali. In the event of any conflict between the two versions, the English version shall prevail.

• Terms and conditions apply to individuals aged 18 and above
• asha99 services are intended for personal entertainment only
• Use for commercial purposes or on behalf of third parties is prohibited
• asha99 may temporarily suspend or modify its services at any time

2. Account Registration & Information Accuracy

You must provide accurate and complete information when registering on asha99. Creating an account using false, misleading, or another person's details is strictly prohibited. asha99 may request additional documents for identity verification at any time.

Each person may register only one account. Operating multiple accounts from the same device, IP address, or payment method is strictly prohibited. Violating this rule may result in all associated accounts being terminated.

• Registration requires your real name, date of birth, and accurate contact details
• Each individual is permitted a maximum of one account
• Contact support to make any changes to your account details
• Failure to verify your identity may result in account suspension

3. Age Verification & Eligibility

You must be 18 years of age or older to use asha99's services. Anyone under 18 is not permitted to create an account, and any such account will be terminated if found.

Asha99 may request a national ID card, passport, or birth certificate at any time to verify a member's age. Failure to pass verification may result in account suspension and balance forfeiture.

4. Deposit Policy & Payment Methods

Deposits on asha99 can be made via Mobile Banking, Nagad, Rocket, and bank transfer. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount is BDT 300, and the maximum varies depending on the payment method.

No additional charges are applied to deposits. However, your mobile banking provider may apply their own fees, which are not the responsibility of asha99.

Asha99 only accepts payment methods registered in the account holder's own name. Deposits from third-party accounts are not permitted and such transactions may be reversed.

5. Withdrawal Policy & Process

Identity verification must be completed before withdrawing from asha99. First-time withdrawals require completing the KYC (Know Your Customer) process. Withdrawal requests are generally processed within 15 minutes to 24 hours.

• Minimum withdrawal amount: BDT 500
• Withdrawals can only be made using the same payment method used for the deposit
• Wagering requirements must be met before withdrawing bonus balance
• Maximum withdrawal of BDT 1,00,000 per 24 hours
• Unusual transactions may require an extended verification process

6. Bonus & Promotion Terms

Bonuses and promotions on asha99 are subject to specific terms. Each bonus has its own wagering requirements, validity period, and maximum withdrawal limit.

The wagering requirement for the welcome bonus is 30 times the bonus amount. This means if you receive a BDT 1,000 bonus, you must place BDT 30,000 in bets before you can withdraw.

• Each member may use each bonus offer only once
• Bonus funds cannot be used on all games — only specific eligible games apply
• Bonus claim period is generally 7 days
• asha99 reserves the right to cancel bonuses if abuse is suspected
• Claiming bonuses across multiple accounts is strictly prohibited

7. Prohibited Activities & Conduct

The following activities are strictly prohibited on the asha99 platform. Violations may result in account termination and balance forfeiture.

• Money laundering or use of illegal funds
• Bonus abuse or operating multiple accounts
• Gaming using software, bots, or automated systems
• Exploiting any technical vulnerabilities on the platform
• Fraudulent activity against other members
• Using the asha99 name or logo without authorization
• Deposits or withdrawals using a third-party account
• Abusive behavior or threats directed at the support team

8. Account Suspension & Closure Policy

Asha99 may temporarily suspend or permanently close an account for the reasons listed below. Members will be notified before closure where possible; however, in cases of serious violations, accounts may be closed without prior notice.

• Providing false information during registration
• Operating multiple accounts
• If bonus abuse is proven
• Illegal or suspicious transactions
• At the member's own request (self-exclusion)

Members may also request account closure at any time. You will have the opportunity to withdraw your balance before closure (provided all conditions are met).

9. Responsible Gaming Policy

Asha99 is committed to responsible gaming. Gaming is entertainment, not a source of income. asha99 provides various protective tools to help members build healthy gaming habits.

• Option to set daily or weekly deposit limits
• Self-Exclusion (7 days, 1 month, or permanent)
• Gaming time-out option
• Links to professional organizations for addiction support

To learn more about responsible gaming, visit our Responsible Gaming Read the page.

10. Privacy & Data Protection

Asha99 stores members' personal information with the highest level of security. Data is never sold or shared with third parties without authorization. To read our full privacy policy Privacy Policy Visit the page.

11. Dispute Resolution Process

If a dispute arises between asha99 and a member, the first step is to seek resolution directly through live chat or email. The asha99 support team typically provides a written response to complaints within 48 hours.

If a resolution cannot be reached directly, the matter will be escalated to asha99's licensing authority. That decision will be final and binding on both parties.

• All complaints are acknowledged within 24 hours of submission
• General complaints are resolved within 48 hours
• Complex cases may take up to 14 business days to resolve

12. Amendment Policy

Asha99 reserves the right to modify these Terms & Conditions, in part or in full, at any time . Members will be notified via email or platform notification before any changes take effect.

Continued use of the platform after any changes means you accept the updated terms. If you do not agree to the new terms, you may request to close your account.