Asha99 Privacy Policy — How We Keep Your Information Safe

We are fully transparent about how your personal information is collected, stored, and used at asha99. We believe privacy is a fundamental right.

Last Updated: January 2026
Encryption
256-bit SSL
Third-Party Sharing
Never
Data Retention
Secure Servers
Complaint response
Within 48 hours

1. Introduction

Welcome to asha99. As a trusted online gaming platform in Bangladesh, we place the highest importance on your privacy. This privacy policy explains how asha99 collects, stores, processes, and protects your personal information.

By using the asha99 website and services, you agree to this privacy policy. Please read it carefully, as it contains important information about your rights and our responsibilities. If you have any questions, contact our support team.

In Brief: asha99 never sells your personal information to third parties or uses it for any unauthorized purpose without your consent. Your privacy is a fundamental commitment we take seriously.

2. Information We Collect

Asha99 collects two types of information — data you provide directly and data collected automatically. Full details are outlined below.

Type of Data Example Reason for Collection
Identity Information Name, date of birth, national ID number KYC verification & age confirmation
Contact Information Mobile number, email address Account verification & communication
Financial information Mobile Banking/Nagad number, bank account details Deposit & Withdrawal Process
Device Information IP address, browser type, device model Security & Fraud Prevention
Gaming activity Betting history, win/loss records Service Improvement & Responsible Gaming
Cookie & log data Session data, page visits, and click tracking Experience improvement & analytics

We never store your full payment card number or PIN. Payment information is processed directly through a secure payment gateway.

3. How Your Information Is Used

Asha99 uses collected data only for specific, legitimate purposes. The reasons your information is used are listed below.

  • To create, verify, and manage your account
  • To complete deposits, withdrawals, and other financial transactions
  • To provide customer support and assist with issue resolution
  • To send relevant bonus and promotional offers (with your consent)
  • To prevent fraud, money laundering, and other illegal activities
  • To improve service quality and develop new features
  • To fulfill legal obligations and meet regulatory requirements
  • To operate our responsible gaming program

asha99 will never send you marketing communications without your consent. To opt out of marketing emails at any time, contact our support team.

4. Cookie Policy

The asha99 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help our site remember your preferences.

  • Essential cookies: Required for login sessions and security — cannot be disabled
  • Functional cookies: Used to remember your language and settings
  • Analytics Cookies: Helps analyze site usage to improve our services
  • Marketing Cookies: To show relevant ads, but only with your consent

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

5. When Information Is Shared

Asha99 never sells or rents your personal information. In certain circumstances, however, limited data sharing may be necessary.

  • Payment Provider: Information required by Mobile Banking, Nagad, Rocket, or banks to process deposits and withdrawals
  • Law enforcement agencies: To government authorities in the case of a legal order or investigation
  • Technology Service Provider: Hosting and cloud service providers bound by strict confidentiality agreements
  • Fraud Prevention: With relevant authorities to prevent fraud and money laundering

Important: Any third party that processes data on our behalf is contractually bound to meet asha99's privacy standards. They may not use your data for any other purpose.

6. Data Security Measures

Asha99 uses industry-leading technical and organizational measures to protect your data. Here's an overview of our security framework.

  • 256-bit SSL/TLS encryption for all data transmissions
  • AES-256 encryption for stored data
  • Two-Factor Authentication (2FA)
  • Regular security audits and vulnerability assessments
  • 24/7 Cybersecurity Monitoring
  • Staff access to data is restricted and controlled
  • Data stored in secure, encrypted data centers

Please note that no online platform can guarantee 100% security over the internet. We encourage you to take precautions on your end — use a strong password and never share your login credentials with anyone.

7. Your Rights

As an asha99 member, you have several important rights regarding your personal information. These rights are detailed below.

To exercise any of your rights, please contact our support team. Requests are typically processed within 48 hours.

8. Data Retention Period

Asha99 retains your information only for as long as necessary. Data is kept while your account is active. After account closure, certain information may be retained for a defined period to meet legal and regulatory requirements.

  • Account data: 5 years after account closure
  • Financial transaction records: 7 years (legal requirement)
  • Customer Service Contact: 3 years
  • Cookies & browsing data: until end of session or up to 1 year
  • Marketing data: until consent is withdrawn

After the retention period, data is securely deleted or anonymized.

9. Protection of Minors' Data

Asha99's services are intended for individuals aged 18 and over. We do not knowingly collect personal information from minors.

If a minor has registered by mistake and it comes to our attention, that account will be closed immediately and the associated data deleted. If you believe your child has registered on asha99, please contact our support team right away.

A note for parents: asha99 is committed to responsible gaming. To protect children from online gaming, our Responsible Gaming View the page.

10. Policy Update Terms

Asha99 may update this privacy policy as needed. Any changes will be reflected in the "Last Updated" date at the top of the page. For significant changes, registered members will be notified by email or via an on-site notification.

Continued use of asha99 after any changes take effect will be considered your acceptance of the updated policy. We recommend checking this page regularly.

11. Contact Us

If you have any questions, complaints, or requests regarding this privacy policy, please get in touch. Our data protection team will respond to your message within 48 hours.

Email: [email protected]

Live Chat: Use the chat button at the bottom right of the site (available 24/7)

Your Rights Over Your Information

As an asha99 member, you have important rights over your personal information.

1
Right to Access

You can request to know what information asha99 holds about you. We will provide full details within 48 hours.

2
Right to Rectification

If any information we hold about you is inaccurate or incomplete, you can request a correction. Our support team will update it as quickly as possible.

3
Right to Erasure

Under certain circumstances, you may request the deletion of your personal data, provided there are no legal obligations requiring us to retain it.

4
Right to Restrict Processing

In certain cases, you may request that we limit the processing of your data — particularly when the accuracy of that data is in dispute.

5
Right to Data Portability

You can request a copy of the data we hold about you in a standard format that can be used elsewhere.

6
Right to Withdraw Consent

You may withdraw consent for marketing or optional data processing at any time. This does not affect the legality of any processing that took place before the withdrawal.

What sets the asha99 Privacy Policy apart

We don't just write policies — we follow them at every step.

End-to-end encryption

Every data exchange on asha99 is secured with 256-bit SSL encryption, making it virtually impossible for hackers or third parties to access your data.

Your Data Is Never Sold

Asha99 never sells your personal information to advertisers or third parties. Your data is used solely to deliver our services.

Full Transparency

What information asha99 collects, why it is collected, and how it is used — everything is clearly stated in this policy. There are no hidden terms.

Secure Data Centers

Your data is stored in secure data centers managed to the highest industry standards, with regular backups and security checks in place.

Fast Complaint Resolution

All privacy-related complaints and requests are processed within 48 hours. Our dedicated team is always ready to help.

Regular Security Audits

Asha99's systems are regularly audited by independent third-party security experts to ensure your information remains protected at all times.

Common questions about the Privacy Policy

Answers to the most frequently asked questions from our members

Never. asha99 does not sell, rent, or exchange your mobile number, email address, or any other personal information to third parties. Your contact details are used solely for account management and communication with you.

Most data is deleted within a set period after account closure. However, financial transaction records must be retained for up to 7 years due to legal requirements. To request data deletion, please contact our support team.

Yes, asha99 retains gaming activity data — but solely for service delivery, dispute resolution, and responsible gaming programs. This data is never shared with third parties or used for advertising purposes.

To view the information asha99 holds about you, contact our support team by email or live chat. After identity verification, your data details will be sent within 48 hours.

Absolutely. To stop marketing emails or SMS, contact our support team or click the "Unsubscribe" link at the bottom of any marketing email. This will not affect your account or services in any way.

Join a Safe & Trusted Platform

Your privacy is fully protected at asha99. Register now and enjoy the best gaming experience in Bangladesh.

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